Return and Refund Policy

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We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, unbroken seals and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@vlyonstechmatic.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return labels fee will be deducted from your refund. All returns will incur a 5% restocking fee which will be deducted from your refund.

You can always contact us for any return question at support@vlyonstechmatic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items)  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus all shipping cost. Please remember it can take some time for your bank or credit card company to process and post the refund too. If a promo code for FREE or Discounted Shipping was used at purchase the shipping fee will be deducted from the refund.

Price Adjustments/Sales
The purchase price of all transactions at the time of purchase is Final. Price adjustments will not be made/honored should items you purchase go on sale anytime after your original purchase.